5k5k Privacy Policy

1 Introduction

5k5k is committed to protecting the privacy and personal data of all individuals who interact with the 5k5k platform. This Privacy Policy sets out the basis on which personal data that 5k5k collects from you, or that you provide to 5k5k, will be processed. It applies to all players who register accounts on 5-5k5k.com and all individuals who browse or access the 5k5k website.

5k5k recognises the importance of data privacy to our player community, which includes players from across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi and Faisalabad. We handle your personal data with the care and diligence it deserves and apply appropriate technical and organisational measures to keep it safe at all times.

2 Data Controller

For the purposes of this Privacy Policy, 5k5k is the data controller responsible for the personal data of registered players and website visitors. 5k5k determines the purposes for which and the manner in which personal data is processed in connection with the operation of the 5k5k platform.

If you have any questions or concerns about how 5k5k processes your personal data, or wish to exercise any of your data rights, you may contact our Data Protection team at: [email protected]

3 Categories of Personal Data We Collect

5k5k collects the following categories of personal data in connection with your use of the platform:

4 How We Collect Your Data

5k5k collects personal data through the following means:

• Directly from you — when you register an Account, complete the KYC process, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — when you access or use the 5k5k platform, through cookies, server logs and similar tracking technologies that capture technical and usage data.
• From third parties — from identity verification providers during the KYC process, from payment processors such as JazzCash and Easypaisa for transaction verification, and from fraud prevention services for security screening.

5 Legal Basis for Processing

5k5k processes your personal data on the following legal bases:

• Performance of a contract — processing necessary to provide you with the 5k5k services you have registered for, including account management, payment processing and game access.
• Legal obligation — processing required to comply with applicable legal and regulatory obligations, including KYC identity verification, anti-money laundering (AML) checks and age verification requirements.
• Legitimate interests — processing carried out in furtherance of 5k5k's legitimate business interests, including fraud prevention, platform security, service improvement and responsible gaming monitoring, where such interests are not overridden by your data protection rights.
• Consent — processing based on your freely given, specific and informed consent, including for the receipt of marketing communications. You may withdraw consent at any time.

6 How We Use Your Personal Data

5k5k uses the personal data we collect for the following purposes:

• To create, verify and manage your 5k5k Account, including identity verification via KYC.
• To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah and USDT.
• To provide access to and operation of all 5k5k gaming and betting services, including cricket betting, PSL markets, live casino and slots.
• To communicate with you regarding your Account, including security notifications, verification requests and support responses.
• To detect, investigate and prevent fraudulent activity, money laundering and any other activity that violates 5k5k's Terms and Conditions or applicable law.
• To comply with KYC, AML and age verification obligations under applicable regulatory requirements.
• To monitor your gaming activity for responsible gaming purposes and to administer self-imposed limits or self-exclusion arrangements.
• To improve and personalise the 5k5k platform, including analysing usage patterns and game preferences to enhance the user experience.
• To send promotional communications, bonuses and special offers where you have provided your consent to receive such communications.

7 Sharing Your Personal Data

5k5k may share your personal data with the following categories of third parties, strictly for the purposes described in this Privacy Policy:

• Payment processors — JazzCash, Easypaisa and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) for the processing of deposits and withdrawals.
• Identity verification providers — third-party KYC and AML screening services engaged by 5k5k to verify player identities and comply with regulatory obligations.
• Game providers — technology partners including PG Soft, Pragmatic Play and Evolution Gaming who operate the casino games available on 5k5k, to the extent necessary for game operation and technical support.
• IT and security providers — cloud hosting, cybersecurity and platform infrastructure providers who process data on behalf of 5k5k under strict data processing agreements.
• Regulatory and law enforcement authorities — where required by applicable law, court order or regulatory directive, 5k5k may disclose personal data to competent authorities.

8 Cookies and Tracking Technologies

5k5k uses cookies and similar tracking technologies on the 5k5k platform to enhance your experience and to collect technical and usage data. The following categories of cookies are used:

• Strictly necessary cookies — essential for the operation of the 5k5k platform, including session management, authentication and security. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and game lobby layout, to personalise your experience on 5k5k.
• Analytics cookies — used to collect aggregated data about how players use the 5k5k platform, enabling us to identify improvements and optimise performance. No personally identifiable data is shared with analytics providers in a form that identifies individual players.
• Security cookies — used to detect and prevent fraudulent activity, bot access and other malicious behaviour on the 5k5k platform.

You may control cookie preferences through your browser settings. Disabling non-essential cookies may affect the functionality of certain features on 5k5k.

9 Data Security

5k5k implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• 256-bit SSL encryption applied to all data transmitted between your device and the 5k5k platform.
• Encrypted storage of all sensitive personal and financial data on secured servers.
• Strict access controls limiting internal access to personal data to authorised personnel with a documented legitimate need.
• Regular security assessments, penetration testing and vulnerability scanning of the 5k5k platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to 5k5k systems.
• Incident response procedures for the detection, investigation and notification of personal data breaches.

While 5k5k takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for promptly notifying 5k5k if you suspect any unauthorised access to your Account.

10 Data Retention

5k5k retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. In practice, this means:

• Account data is retained for the duration of your active 5k5k Account plus a minimum of five years following Account closure, as required by applicable AML and gaming regulatory obligations.
• Transaction and betting records are retained for a minimum of five years from the date of the relevant transaction, in compliance with financial record-keeping requirements.
• KYC verification documents are retained in accordance with applicable AML regulations, typically for a minimum of five years after the end of the business relationship.
• Customer support communications are retained for two years from the date of the relevant interaction.
• Technical and usage data collected via cookies and analytics is retained for no longer than 13 months.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 5k5k's data disposal procedures.

11 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 5k5k holds about you:

• Right of access — you may request a copy of the personal data 5k5k holds about you at any time.
• Right to rectification — you may request correction of inaccurate or incomplete personal data held by 5k5k.
• Right to erasure — in certain circumstances, you may request deletion of your personal data, subject to 5k5k's legal retention obligations.
• Right to restrict processing — in certain circumstances, you may request that 5k5k restricts the processing of your personal data.
• Right to data portability — you may request that 5k5k provides your personal data in a structured, commonly used machine-readable format.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 5k5k Data Protection team at [email protected]. 5k5k will respond to all valid requests within 30 days.

12 Marketing Communications

Where you have provided your consent, 5k5k may contact you with information about promotions, bonuses, new games, PSL betting offers and other news relevant to your 5k5k account. Marketing communications may be sent via email or SMS to your registered contact details.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your 5k5k Account settings.
• Clicking the unsubscribe link included in any 5k5k marketing email.
• Contacting 5k5k customer support via live chat and requesting to be removed from marketing lists.

Opting out of marketing communications will not affect your receipt of essential service communications relating to your Account, such as security alerts, deposit confirmations or KYC requests.

13 Children and Minors

The 5k5k platform is strictly for persons aged 18 years and above. 5k5k does not knowingly collect or process personal data from persons under 18 years of age. If 5k5k becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated Account will be permanently closed.

5k5k operates strict age verification procedures at registration, including CNIC-based identity verification for all Pakistani players. Parents and guardians who believe a minor may have accessed the 5k5k platform should contact 5k5k support immediately at [email protected].

14 International Data Transfers

In connection with the operation of the 5k5k platform, personal data may be transferred to and processed in countries outside Pakistan, including countries where 5k5k's game providers, payment processors and infrastructure partners are based. In all cases, 5k5k takes appropriate measures to ensure that international data transfers are conducted in accordance with applicable data protection standards, including entering into data processing agreements with all third-party processors that impose equivalent data protection obligations.

15 Changes to This Privacy Policy

5k5k reserves the right to update or amend this Privacy Policy at any time. The updated policy will be published on this page with a revised effective date. Where changes are material — for example, where 5k5k introduces a new category of data processing or shares data with a new category of third party — 5k5k will take reasonable steps to notify registered players in advance of the change taking effect, via email or in-platform notification.

Your continued use of the 5k5k platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Privacy Policy periodically.

16 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or 5k5k's processing of your personal data, please contact our Data Protection team using the details below. 5k5k commits to responding to all privacy-related enquiries within 5 business days.